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SupportCandy Private Credentials add-on is developed to keep user credentials safe and secure as this add-on saves data in the form of encryption. When some sensitive information is presented within a ticket there are huge chances of information stealing and misuse of the same. This is an add-on of the popular free plugin SupportCandy. Please install the free plugin first before using this add-on.
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SALES PAGE
SupportCandy Private Credentials add-on is developed to keep user credentials safe and secure as this add-on saves data in the form of encryption. When some sensitive information is presented within a ticket there are huge chances of information stealing and misuse of the same. This is an add-on of the popular free plugin SupportCandy. Please install the free plugin first before using this add-on.
The private credentials add-on allows your customers to share sensitive information within the ticket. For example, if you are a web development agency and need your customers to share information like cPanel access, administrative access, FTP details, etc. If the customer has to share this information within the reply, it will be visible to all agents who have read permission to the ticket and will be sent in the email notifications.
How does it work?
- A new widget, “Private Credentials” is added within an individual ticket page.
- The customer (ticket creator) can add/edit/delete the credentials in this widget.
- The information is stored in an encrypted format in the database.
- The agents, who have the capability, can view/add/modify/delete the credentials.
Agent Capabilities
You can control who can view/modify/delete the private credentials from your agents. The below capabilities are added to the agent role.
- View Credentials: Read permission of the private credentials.
- Modify Credentials: Add/Edit permission of the private credentials.
- Delete Credentials: Delete permission of the private credentials.
You can set which tickets the above permissions apply to as given below.
- Unassigned: Tickets not assigned to any agent or agentgroups.
- Assigned to me: Tickets assigned to the current agent of this role.
- Assigned to others: Tickets assigned to any agent/agentgroup.
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Minimum Hosting Requirements for WordPress website
Make sure that your hosting meets the following minimum requirements:
- Web server based on Apache or NGINX or OpenLiteSpeed with 512MB of RAM. Recommended 1GB RAM.
- PHP version 7.4 (versions 7.0, 7.1, 7.3, 8.0, 8.1 may not be compatible for some products)
- MySQL version 5.7+ or MariaDB version 10.1+
- Apache module mod_rewrite
Recommended PHP Settings
To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:
max_execution_time = 600 max_input_vars = 5000 memory_limit = 512M post_max_size = 512M upload_max_filesize = 512M
The theme is missing style.css stylesheet error
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
The downloaded theme package may consist of actual theme along with documentation, plugins, and some other stuff.
To avoid this error you must unzip/unpack the downloaded theme package, thereafter find the theme installation .zip file inside the package and use it for installation in WordPress.
Using Download Manager
We do not recommend the use of download managers to download the files from GETALLGPL.
Download managers send multiple requests and create multiple connections to the server – each one counting as a download. The server will receive an abnormally large amount of requests to download the file(s) and may result in errors.
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